Terms & Conditions
At Purple Peanut, we endeavor to ensure that every purchase or transaction at our website is seamless. While we are obliged to adhere to the below-mentioned policies, we always try to make sure that our customers have a happy and satisfactory shopping experience with us.
EXCHANGES AND REFUNDS FAQs
Can I return my order?
As of now, No. Since we have only recently started we do not accept returns of orders, unless the product received has a physical damage or manufacturing defect in which case you can chose between a full refund or a replacement.
Can I exchange my order for an alternate size/color/design?
Yes you can. The following are our steps to get your t-shirt exchanged:
- You have to inform us about the exchange within 48 hours of delivery of the order on email@example.com
- You will have to ship the product back to us within 7 days of delivery. The address is as follows:
A/8, Samundar Darshan, N Dutta Marg, 4 Bungalows, Andheri West, Mumbai - 400053
- Once we receive the t-shirt, we will check the product to ensure quality is intact and nothing is meddled with.
- Post quality review, if everything is in order, you will have to pay a nominal amount of INR 75/- the shipping cost to facilitate the exchange. We will create a new order, and print a fresh new t-shirt and ship it to you.
When am I eligible for a refund?
We offer a complete refund only in the case where the product received has a physical damage or manufacturing defect. You can chose between a full-refund or a free of cost replacement for your order. We DO NOT offer refunds incase of any delays in your order.
How can I get a refund for my order/ request and exchange?
Just email us on firstname.lastname@example.org, we will get back to you within 48 houts.
We request you to please choose your size carefully and contact us in case there is any query regarding the size/fit of any product and we would be happy to assist you with it.
A product once exchanged will not be exchanged again.
Customized products will not be exchanged/returned/refunded.
When can I cancel my order?
Although this would make us really really sad, you can cancel your order within 24 hours of placing the order. We print our tshirts completely on demand so every time you order a fresh product is created which takes us around 1-2 days days to print. So within the 24 hours time-frame you can cancel the order.
Can I cancel my order after it has been shipped?
No, currently you can only cancel orders within 24 hours of placing it. Since we are very new and small business, cancellations after shipment can really cause us a big setback which is why we currently don't allow cancellations post-shipment.
How can I cancel my order?
Just drop us an email on email@example.com we we'll help you out with any cancellation related issues.
EXCHANGE & REFUND POLICY
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
No refunds would be given if the customer has provided wrong or incomplete shipping address and/or phone number.
In case of International Orders if a customer refuses to pay the duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, Fedex etc.), then Purple Peanut will not be liable to refund any amount for such orders.
Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.)
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
To return or exchange a product or report damage in transit, please get in touch with us within 24 hours of delivery:
- By email at firstname.lastname@example.org with your order number, date of transaction, delivery address and image/video of the wrongfully delivered or defective item.
- Check the products carefully once you receive them and take a video of any tampering of the package, missing item or damage/breakage on the delivery receipt presented by the courier partner.
Our customer care team will look into the issue and revert back within 48 working hours.